Terms & Conditions

1. Scope

These Terms and Conditions ("Terms") govern all contracts and services between the Client and Privacy Management Group FZ-LLC, registered in the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates ("PMG").

Within the wider Privacy Management Group structure, PMG acts as the central point of contact for international clients, coordinating and managing mandates across company formation, relocation, office services, visa applications, and strategic tax consulting in multiple countries and jurisdictions.

Services relating to the United Arab Emirates are provided directly by PMG. Services in Cyprus, Ireland, and other countries where group companies operate are provided independently by those companies. In other jurisdictions, services are delivered through carefully selected cooperation partners. In every case, PMG remains the Client's central contractual partner and first point of contact, and takes on responsibility for the work of third parties only where this has been expressly agreed in writing.

PMG serves clients worldwide, across jurisdictions, economic areas, and nationalities. These Terms therefore apply regardless of the Client's domicile or nationality, and reflect the international framework and specific regulatory requirements of the relevant target states, including those outside the European Union.

PMG works exclusively with clients who qualify as entrepreneurs under the applicable legal definition. Contracts are not concluded with consumers, and consumer-protection rules — including, for example, restrictions on automatic renewal or unilateral variation clauses — accordingly do not apply.

These Terms also govern all future business between PMG and the Client, unless otherwise expressly agreed; no fresh reference to them is needed for subsequent assignments.

2. Subject Matter and Description of Services

This contract covers PMG's provision of consulting, incorporation, and administrative services relating to national and international corporate structures, relocation, visa matters, and office and postal services.

PMG offers these services both for the UAE and for numerous other jurisdictions. UAE services are delivered directly by PMG. In Cyprus, Ireland, and other countries where group companies operate, services are delivered by the relevant group entity. In all other jurisdictions, PMG may work with qualified external cooperation partners, who carry out the relevant services.

The Client agrees that individual elements of the service may be carried out by affiliated group companies or external cooperation partners, and that no separate consent is required for this, provided PMG remains the Client's contractual partner. PMG is responsible for the work of such third parties only where it has expressly agreed to be so in writing.

The precise scope of services is set out in the relevant individual contract, signed offer, and/or service description. PMG does not guarantee any particular legal, economic, or administrative outcome unless it has expressly confirmed this in writing. In particular, PMG cannot guarantee the granting of visas, permits, or tax certificates, or the opening of bank accounts, as these decisions rest solely with the relevant authorities or institutions.

PMG may engage qualified third parties, employees, or agents to help perform the contract. Where individual tasks are delegated to group companies or cooperation partners, overall coordination responsibility remains with PMG unless otherwise agreed.

3. Client Obligations

The Client agrees to support PMG fully in carrying out the commissioned services, in particular by providing all necessary information, documents, declarations, and authorisations promptly, completely, and accurately.

Proper delivery of the service depends on the Client's active cooperation. Any delay, extra work, or other disadvantage caused by late, incomplete, or incorrect cooperation is the Client's responsibility, and PMG may adjust deadlines or charge additional fees to reflect the extra work involved.

The Client must notify PMG of any change to its business contact details (in particular address, phone number, or email), corporate structure, or beneficial owners without delay, and in any event within seven (7) working days, in writing or by email.

PMG will provide the Client with certain documents from time to time — including contracts, permits, tax assessments, or other declarations — which the Client must review promptly on receipt for accuracy and completeness. Any discrepancy or objection must be raised with PMG in writing within seven (7) working days; if PMG hears nothing within that period, the contents are treated as approved.

Where PMG provides electronic access credentials (for example, to a client portal or project platform), the Client must keep them confidential, protect them from third-party access, and update them regularly. PMG must be notified without delay of any suspected misuse.

Any business address, office service, or mail-forwarding service provided by PMG may be used only for its agreed contractual purpose. Misuse or misleading use — in particular to misrepresent tax residence or economic substance, or to circumvent regulatory obligations — is prohibited and entitles PMG to terminate the contract for cause.

The Client remains responsible for meeting all legal, tax, and regulatory deadlines in every jurisdiction concerned, including in relation to tax returns, licence renewals, and visa extensions. PMG accepts no liability for any omission, fine, default interest, or other disadvantage arising from the Client's lack of cooperation or delayed response.

Where PMG is to make payments to authorities or third parties on the Client's behalf (for example, for visas, licences, or annual fees), the full amount must reach the account PMG specifies at least ten (10) working days before the due date. The Client bears all transaction fees, transfer costs, and currency-conversion charges. If payment is late or short, PMG may suspend the relevant service or carry it out entirely at the Client's own risk.

PMG may set binding deadlines for the submission of accounting or administrative documents. Where these are missed, PMG may postpone the work or charge additional fees, and repeated breaches of the Client's cooperation duties entitle PMG to terminate the contract for cause.

The Client must give all instructions to PMG clearly, and must clearly flag any change, repetition, or correction as such.

PMG is under no obligation to chase the Client for missing or unclear information. Responsibility for the timely, complete, and verifiable provision of all relevant documents rests solely with the Client, and PMG may suspend or decline to provide the service, in whole or in part, if documents are missing, late, or incomplete.

4. Liability

PMG's liability to the Client is governed exclusively by the following provisions and by the statutory law of the United Arab Emirates, save where these Terms provide for a permissible and validly agreed limitation. Any liability that cannot lawfully be limited or excluded — in particular for intent, gross negligence, or injury to life, body, or health — remains unaffected.

4.1 Liability for Services in the United Arab Emirates

PMG's liability is unlimited for loss caused by intentional or grossly negligent conduct, and for injury to life, body, or health.

For ordinary negligent breach of a material contractual obligation, liability is limited to loss that was typically foreseeable at the time of contracting. PMG is not liable for indirect loss, loss of profit, or purely financial loss, except where mandatory law provides otherwise.

These liability provisions apply equally to PMG's legal representatives, employees, agents, and subcontractors.

4.2 Liability for Services Performed by Group Companies

Where PMG arranges for services to be performed, in whole or in part, by an affiliated group company — such as Privacy Management Group Ltd in Cyprus, an Irish affiliate, or another group company operating under its own licence elsewhere — that group entity carries sole legal responsibility for how the service is performed.

PMG remains the Client's contractual partner and central coordination point, but is liable only for exercising reasonable care in selecting the group company and properly handing the matter over to it. Responsibility for the substance and correctness of the service itself sits with the relevant national law and the competent jurisdiction.

PMG accepts no liability for the substantive legal or tax quality of such services unless it has expressly assumed this in writing as its own obligation.

4.3 Liability for Services Performed by Third-Party Providers

Where services are performed, in whole or in part, by an external cooperation partner or third-party provider — for example in jurisdictions where PMG has no operating entity of its own — that provider bears sole legal and practical responsibility for carrying out the service.

PMG's liability in these cases is limited to exercising reasonable care in selecting and instructing the cooperation partner. PMG accepts no further liability — in particular for the actual performance, results, official approvals, or the economic or legal quality of the services — unless it has expressly assumed such responsibility in writing.

The Client acknowledges that PMG remains its contractual partner even where individual services are carried out by external third-party providers outside the UAE, Cyprus, Ireland, or other group regions. PMG is not liable for delay, omission, or breach of duty by such third-party providers unless it has agreed in writing to assume responsibility for them.

4.4 General Limitation of Liability

General content that PMG makes available — for example on its website, in newsletters, or in introductory discussions — is provided for general information only, does not amount to individual legal, tax, or financial advice, and creates no contractual obligation. Any decision the Client takes on the basis of such general information is taken at the Client's own risk, and PMG accepts no liability for it.

As a rule, PMG does not guarantee any specific economic, legal, or administrative outcome unless it has expressly confirmed this in writing — in particular in relation to the granting of visas, licences, or tax certificates, or the opening of bank accounts, all of which remain matters for the relevant authority to decide.

4.5 No Assignment of Claims; No Class Actions

Claims against PMG may not be assigned to a third party without PMG's express written consent.

Claims against PMG may not be brought as part of a class action, group action, or similar collective proceeding; each Client must pursue its own claims individually. PMG accepts no liability for any loss, cost, or legal consequence arising from an impermissible assignment or collective proceeding.

4.6 Bank Account Applications

At the Client's request, PMG will help prepare and submit documents for opening a bank or financial account. The Client alone chooses the financial institution — whether a bank, fintech, or payment service provider — and any recommendation PMG makes in this context is non-binding.

If the Client chooses an institution on the strength of a non-binding recommendation or introduction from PMG, it does so at its own risk. PMG carries out no creditworthiness check or legal assessment of the institution concerned; it is for the Client to satisfy itself, both before applying and periodically afterwards, of that institution's suitability and integrity. PMG accepts no liability for any subsequent change in the institution's creditworthiness, operational difficulties, financial trouble, or regulatory action against it.

PMG likewise gives no guarantee that any account application will succeed or be processed within a given time; that decision rests solely with the institution concerned, whether the delay or refusal stems from the Client (for example, late or incomplete documents) or from the institution's own internal decision-making. PMG is not liable for any resulting loss or delay.

4.7 Responsibility of the Beneficial Owner

The mandate relationship exists between PMG and the beneficial owner, as entrepreneur, together with any company that owner has formed or manages. PMG provides its services exclusively on a business-to-business basis.

PMG may decline a mandate, or decline to work with a particular person or organisation, if it has reason to believe the true identity of the beneficial owner is being deliberately concealed.

The beneficial owner is personally and jointly liable, alongside their company, for all of that company's obligations to PMG — including outstanding fees, additional charges, expenses, and any other contractual or statutory claim arising from the mandate.

A beneficial owner is released from this personal liability only where PMG has agreed to this in writing or a statutory provision expressly requires it; a beneficial owner cannot release themselves from liability unilaterally.

Where payment is overdue or there has been a serious breach of duty, PMG may pursue its claims against the company and against the beneficial owner personally, including, where legally permissible, through the courts.

5. Data Protection and Confidentiality

PMG treats all personal data, business information, and documents shared or made available in the course of a mandate as strictly confidential, and uses them only to perform the agreed services. This applies in particular to information about the Client, its beneficial owners, authorised representatives, and other individuals concerned.

PMG collects, processes, and stores personal data in accordance with applicable data protection law, including UAE Federal Law No. 45 of 2021 on the Protection of Personal Data, the EU General Data Protection Regulation (GDPR), and the relevant laws of any other jurisdiction connected to the mandate.

5.1 Data Processing and Purpose Limitation

PMG processes personal data only to perform the contract, communicate with the Client, carry out commissioned work, meet regulatory obligations, and process payments, and collects only the data needed for these purposes.

PMG may share personal data within the corporate group — for example with Privacy Management Group Ltd in Cyprus or other group companies — where necessary to carry out the commissioned services, without needing separate consent, provided appropriate technical and organisational safeguards are in place and the sharing is otherwise lawful.

Where PMG works with an external partner or service provider outside the UAE or EU, it will transfer personal data only where:

• this is strictly necessary to perform the contract;
• the third-party provider maintains adequate data-protection standards; and
• PMG is legally or contractually entitled to make the transfer.

PMG ensures that everyone it involves, internally or externally, in processing personal data is bound by confidentiality and complies with applicable law.

5.2 Data Security and Access Protection

PMG applies appropriate technical and organisational measures to protect personal data against loss, unauthorised access, manipulation, or disclosure, including encrypted data transmission, password-protected digital access, access controls and logging, and clear internal policies on data handling and storage.

Where the Client is given access credentials for an online portal or secure communication channel, it must store them securely, update them regularly, and protect them against unauthorised use. PMG is not liable for loss arising from the Client's improper handling of such credentials or from security gaps on the Client's side.

5.3 Retention and Deletion

PMG retains personal data only for as long as needed to meet its contractual or legal obligations, applying the retention periods set by the laws of the UAE, Cyprus, Ireland, the EU, and any other relevant jurisdiction.

Once the applicable retention period expires or the purpose of processing has been fulfilled, PMG deletes the data in line with data protection law, or anonymises it where technically possible. Data will not be deleted where continued storage is needed, for example to establish, exercise, or defend a legal claim.

The Client may ask at any time for specific data, or its client account, to be deleted, provided no statutory retention obligation or legitimate interest of PMG stands in the way.

5.4 Confidentiality

Both parties agree to keep confidential all information received or made available to them in the course of their cooperation, whether or not it is expressly marked confidential, including in particular economic, legal, tax, strategic, or personnel-related information.

This obligation survives termination of the contract and ends only where the information:

• has demonstrably become public;
• must be disclosed under a statutory or regulatory duty; or
• needs to be disclosed to perform the contract.

In handling a mandate — particularly a cross-border one — PMG may share information with qualified entities within the corporate group where this serves the purpose of the contract and complies with applicable data protection requirements.

6. Fees and Payment Terms

PMG provides its services on the basis of a written agreement, signed offer, or other form of order confirmation from the Client. Unless otherwise expressly agreed, the following applies.

6.1 General Rules

Unless stated otherwise, all quoted prices are net figures, exclusive of any applicable tax, levy, or official fee under UAE law or the law of the relevant target country.

PMG sets the billing currency for each contractual relationship individually; depending on the jurisdiction and the entity performing the work, this may be euros (EUR), US dollars (USD), or UAE dirhams (AED). The currency stated in the offer or contract is binding.

The agreed fee covers only what is set out in the offer or service description. Any extension, change, or additional service requires a separate written agreement and is billed on top, at the applicable hourly rate or an individually agreed lump sum.

Unless otherwise agreed, fees are payable in full immediately on invoicing, without deduction, and payment is treated as made only once the full amount has been irrevocably credited to the PMG account shown on the invoice.

Any bank charge, transfer fee, or currency-conversion cost is for the Client's account, unless otherwise agreed in writing.

6.2 Accounting and Tax Services by Jurisdiction

PMG and its group companies provide accounting and/or tax advisory services only in selected countries, and only where this is expressly stated in the relevant offer:

• Cyprus — Privacy Management Group Ltd is registered there as a licensed tax consultancy and provides accounting, bookkeeping, and annual financial statements through its own departments. Fees are set case by case, depending on scope, corporate structure, and the Client's industry-specific requirements.
• Ireland — Accounting and tax services are provided by carefully selected local partners, coordinated by PMG, which remains the Client's contractual partner. The fee covers both PMG's coordination and the partner's services, and is set out transparently in the offer.
• United Arab Emirates — PMG works with recognised tax consultants and auditors, who provide the services on preferential terms that PMG has negotiated for its clients. PMG remains contractually responsible and the Client's central point of contact, and the fee structure is set out clearly in the offer.
• Other countries — On request, PMG may put the Client in touch with external qualified providers. In these cases PMG takes on no service obligation and no liability for the tax or accounting content provided, unless expressly agreed in writing.

6.3 Late Payment and Reminder Fees

If the Client falls into payment default, PMG may charge statutory default interest and suspend further work until all outstanding amounts have been paid in full.

PMG may charge a flat fee for each reminder, and, if the default continues, may instruct an external debt-collection agency or lawyers to recover the outstanding amount; the resulting costs are for the Client's account, to the extent legally permissible.

6.4 Right of Retention

PMG may withhold documents, certificates, or other contract-related material — including completed annual financial statements, company documents, or regulatory filings — until all outstanding amounts have been paid in full.

On termination, PMG may charge a reasonable processing fee for providing or transferring the relevant documents to a third party (for example, a new tax adviser or successor firm), unless this is already covered by the existing contract.

6.5 One-Off and Recurring Fees

For certain services — such as office services, compliance support, annual fees, or administrative support — PMG may charge both a one-off set-up cost and a recurring fee, communicated in advance and clearly identified in the offer.

Ending the contractual relationship does not release the Client from paying fees already incurred, or agreed, up to the date termination takes effect. Refunds are available only on the terms set out in Section 7 ("Term, Termination, and Renewal").

7. Term, Termination, and Renewal

7.1 Term and Automatic Renewal

The contract term is set out in the signed offer or agreement and, unless stated otherwise, begins on the date the contract is concluded and ends once the agreed services have been fully performed.

For ongoing services — in particular office services, tax support, accounting, and compliance services — a minimum term of twelve (12) months applies, unless agreed otherwise in a particular case.

If such a contract is not terminated in writing at least three (3) months before the end of its current term, it renews automatically for a further twelve (12) months. This applies regardless of the Client's nationality or place of residence, consistent with the business-to-business framework in the UAE, the EU, and other jurisdictions where PMG operates.

PMG may, but is not obliged to, remind the Client before the term ends that the contract is due to expire and may be terminated.

7.2 Ordinary Termination

Ordinary termination is available only where the specific contract expressly provides for it; otherwise the contract can only end through full performance or extraordinary termination.

Where ordinary termination is available, it must be given with three (3) months' notice to the end of the relevant term, in writing or by email, unless the contract requires a stricter form.

7.3 Extraordinary Termination

Either party may terminate the contract for good cause with immediate effect. Good cause includes, in particular, where:

• the Client remains in payment default despite a reminder;
• the Client repeatedly or materially breaches its duties of cooperation, disclosure, or documentation;
• PMG can no longer provide the contracted services for legal, regulatory, or economic reasons, regardless of jurisdiction; or
• serious misconduct has permanently damaged the parties' relationship of trust.

PMG may also terminate the contract with immediate effect if the Client knowingly provides false information, misuses a licence or address, or otherwise misuses the services, regardless of the Client's place of residence or where the services are provided.

7.4 Refunds on Early Termination

However the contract ends, the Client is not entitled to a refund of fees already paid where the agreed services have already been wholly or partly performed, or PMG has already entered into binding commitments to third parties in connection with the assignment.

A refund is available only where PMG has demonstrably and culpably (intentionally or through gross negligence) breached its contractual obligations, such that the remaining services can no longer be provided. In that case, the refund is limited to the proportionate value of the services not provided, and the Client bears the burden of proving this.

7.5 Changing Provider or Adviser

The Client may switch to another service provider, tax adviser, or office provider, regardless of that firm's nationality or location. On request, PMG will support the transition for a reasonable processing fee of:

• at least EUR 1,550.00 net, flat; plus
• EUR 190.00 net per hour for any additional work involved.

PMG may withhold documents until all outstanding amounts have been settled in full. Data will be provided in a standard format; there is no entitlement to a bespoke format, file structure, or export solution.

7.6 Data Retention and Transfer after Termination

Once the contract ends, PMG may either transfer all documents to the Client, or to a successor the Client nominates, or — where legally permissible — destroy them in accordance with data protection law.

This is without prejudice to statutory retention obligations in the UAE, Cyprus, Ireland, the EU, and any other jurisdiction concerned, which continue to apply, particularly in cross-border matters.

8. Changes to These Terms

PMG may amend or update these Terms at any time, in particular to reflect legal, technical, regulatory, or economic developments, or to expand its range of services.

PMG will notify the Client of any material change at least thirty (30) calendar days before it takes effect, in writing (for example, by email), setting out the Client's right to object and the consequences of not doing so.

If the Client does not object within that period and continues to use PMG's services, the updated Terms are treated as accepted; PMG will state this expressly in its notice.

If the Client objects in time, the previous terms continue to apply for the time being. PMG may still terminate the relationship on reasonable notice if continuing under the original terms is no longer reasonable for legal, economic, or operational reasons.

PMG will only apply a change retroactively, or without the usual notice period, where mandatory law or an official order requires this — in particular where a new legal requirement takes immediate effect in the UAE, the EU, or another jurisdiction where PMG operates or its clients are resident.

9. Governing Law and Jurisdiction

These Terms, and all contracts and claims arising between the Client and PMG, are governed exclusively by the substantive law of the United Arab Emirates. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

This is without prejudice to mandatory provisions of another country's law that apply despite this choice of law under the UAE's own conflict-of-laws rules — in particular mandatory consumer-protection, tax, or regulatory rules in a country where the Client is domiciled or where services are provided.

Subject to what is legally permissible, the courts of Ras Al Khaimah, United Arab Emirates, have exclusive jurisdiction over any dispute arising out of or in connection with the contractual relationship.

PMG may nonetheless bring a claim before the courts of the Client's general place of jurisdiction, or before any other competent court, in particular where this offers more effective enforcement.

This jurisdiction clause applies regardless of the Client's nationality, place of incorporation, or where services are provided, and covers all business relationships, including those conducted outside the UAE or the EU.

10. General Provisions

10.1 Severability

If any provision of these Terms is or becomes wholly or partly invalid, unenforceable, or void, the remaining provisions remain in force. The invalid or unenforceable provision will be treated as replaced by one that comes as close as legally possible to its intended economic effect.

10.2 Form Requirements

All agreements, amendments, and side arrangements must be made in writing (including by email), unless the law requires a stricter form. Any waiver of this requirement must itself be made in writing.

10.3 Assignment and Transfer

The Client may not transfer or assign any right or obligation under the contractual relationship to a third party without PMG's prior written consent.

PMG may transfer this contract, and all related rights and obligations, to an affiliated group company, provided this does not prejudice the Client's legitimate interests. PMG remains responsible for the proper performance of the services in every case.

10.4 Language and Interpretation

These Terms were originally drafted in German. Any translation PMG provides, of these Terms or of related contractual documents, is for convenience only; the German original governs their interpretation and legal effect.

10.5 Tax Notice

PMG notes that the Client's income, assets, or activities may be taxable in their state of residence. The Client is solely responsible for meeting all tax obligations in every jurisdiction concerned, regardless of nationality, residence, or place of incorporation.

PMG accepts no liability or warranty for the tax consequences of any step the Client takes on the basis of advice, recommendations, or general information PMG has provided, and will be liable only where it has expressly agreed this in writing.

PMG further notes that any disclosure obligation arising under an international framework — such as the Common Reporting Standard (CRS), the EU's DAC6 directive, US FATCA, or a comparable regime — remains exclusively the Client's responsibility, unless PMG has been expressly engaged to fulfil it.

Status: July 2026